Return Policy
We take great pride in the craftsmanship and reliability of the merchandise we sell. All packages are inspected to ensure shipping integrity prior to outbound delivery. If you are not satisfied with your purchase you may return it within 30 days for a full refund of the price paid for said merchandise. Though there is no re-stocking fee, the initial cost of shipping the product to you will not be refunded and will be deducted from the refund. Additionally, return shipping costs are the responsibility of the buyer. All return items should be in new, unused condition, with all original packaging, manuals, etc. Upon receipt of your return, our warehouse will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment approximately 3-5 business days following receipt. Purchasing a product from this website constitutes your acceptance of this Return Policy.
REPLACEMENTS
We stand behind each product you receive. If you believe you have received a product that was damaged during shipment, incorrect merchandise, or defective item, please contact our Customer Support team (customerservice@phoenixwaterbeds.com) within 14 days to receive a replacement piece. Please include images of the damage when contacting Customer Support.
RETURN INSTRUCTIONS
If you plan to return a purchased item, please email us at phoenixwaterbeds@gmail.com. Our Customer Support team will respond to your request with (1) a return merchandise authorization number (RMA number) and (2) the warehouse address where you should ship the return package.
We must issue you an RMA number before accepting returns. Please write the RMA number clearly on the outer packaging of the product. You may use any shipping company of your choice to return the product. We recommend FedEx, UPS, or USPS. To ensure you receive a timely refund, please reply to our email with the tracking number of your return package so that we can actively track its expected time of arrival.
PROCESSING YOUR CLAIM
If your package returns to our warehouse in original condition, you will receive your refund back to your original method of payment within 3-5 business days. If the package arrives damaged, you may not receive a proper refund. To prevent this, please ensure that you return the merchandise in original (or equivalently secure) packaging.
REPLACEMENTS
We stand behind each product you receive. If you believe you have received a product that was damaged during shipment, incorrect merchandise, or defective item, please contact our Customer Support team (customerservice@phoenixwaterbeds.com) within 14 days to receive a replacement piece. Please include images of the damage when contacting Customer Support.
RETURN INSTRUCTIONS
If you plan to return a purchased item, please email us at phoenixwaterbeds@gmail.com. Our Customer Support team will respond to your request with (1) a return merchandise authorization number (RMA number) and (2) the warehouse address where you should ship the return package.
We must issue you an RMA number before accepting returns. Please write the RMA number clearly on the outer packaging of the product. You may use any shipping company of your choice to return the product. We recommend FedEx, UPS, or USPS. To ensure you receive a timely refund, please reply to our email with the tracking number of your return package so that we can actively track its expected time of arrival.
PROCESSING YOUR CLAIM
If your package returns to our warehouse in original condition, you will receive your refund back to your original method of payment within 3-5 business days. If the package arrives damaged, you may not receive a proper refund. To prevent this, please ensure that you return the merchandise in original (or equivalently secure) packaging.