Warranty Policy

This warranty applies to defects in workmanship or materials for the original purchaser only. Phoenix Waterbeds will repair or replace, at its option the parts found to be defective, exclusive of transportation costs. We reserve the right to inspect the defective component prior to making a warranty determination. It is the owner's responsibility to return the defective component prepaid with proof of purchase. At our discretion, Phoenix Waterbeds may accept digital images of the product in question in lieu of a physical inspection. Product replacement after the full portion of the warranty will cost the consumer 65% of retail price at time of return. If identical materials are not available at time of product service, the manufacturer reserves the right to substitute materials of equal or better quality. Warranty does not apply to subsequent damages.


Warranty will apply only when your flotation sleep system is used with:

• An approved, properly supported bed frame.
• An approved, uncompromised (without holes or tears) safety liner, constructed of at least eight (8) gauge or heavier vinyl, must be installed so the liner reaches the top of the perimeter and is capable of holding the entire contents of the water mattress.
• Sterling Water Conditioner or equivalent used on a yearly basis to preserve the interior of the vinyl mattress.
• An approved and properly installed Flotation Sleep System Heater to control condensation and mildew. For proper installation instructions, see the heater manufacturer's instructions.